British Airways computer systems have crashed across the world, sparking chaos at airports with massive queues and delayed flights.
All BA flights from Heathrow and Gatwick before 6pm have been cancelled because of a ‘major IT system failure’ that is causing ‘severe disruption worldwide’.
Hundreds of fliers are stuck in ‘huge’ check-in lines and parts of BA’s website and app are not working – causing people trying to check-in online to miss their flights.
Several passengers reported that the captain and gate staff at Gatwick Airport said the airline could be under a cyber attack.
Furious fliers in the UK, the US, Rome, Belfast and Lisbon among other locations vented that they have been stuck on their plane for more than two hours.
They spoke of ‘disgraceful’ customer service as staff gave out ‘no information’, while others said it was ‘carnage’ at Heathrow Airport’s Terminal 5 and warned travellers to stay away.
The airline said it was ‘experiencing a global system outage’ and added it was ‘working to resolve the problem as quickly as possible’.
Passengers have been told not to travel to the London airports because of ‘extreme congestion’ at the terminals on Saturday.
A spokeswoman for the airline said: ‘We have experienced a major IT system failure that is causing very severe disruption to our flight operations worldwide.’
BA added: ‘We’ve found no evidence that it’s a cyber attack.’
Travellers have been told to check the airline website and twitter account for updates about the situation.
Several passengers said staff told them the delays were due to a hack – although BA says they have found ‘no evidence’ of a cyber attack.